FAQs

What is the Cancellation Policy?

Cancellation of appointments requires a minimum of 24 hours’ notice. See our cancellation policy here.

Do I need a Doctor’s referral for Physiotherapy treatment?

No, chartered physiotherapists are primary contact practitioners.

Is the cost of Physiotherapy covered by medical insurance?

Yes. We recommend you contact your private health insurance company, as different rates apply to different policies. You can also claim for physiotherapy on your Med1 form however the Revenue Commissioner requires a medical referral to authorise reimbursement of treatment fees.

How do I pay for treatment?

Payment is taken at the end of each session. We accept cash, cheque and all debit/ credit cards.

Is Physiotherapy appropriate for back and neck problems or is it only useful for muscle injuries?

Chartered physiotherapists are qualified to treat all spinal problems. In fact a large percentage of our workload involves treating the spine.

How does Chartered Physiotherapy differ from physio/physical therapy?

Chartered physiotherapists have graduated with a primary degree in physiotherapy from university. Physiotherapist, physio, physical therapist are not protected titles in Ireland, which means anyone can use these titles. To make sure your therapist is qualified check that they are chartered. Look for the letters M.I.S.C.P. (or M.C.S.P) after their name. See www.iscp.ie for more details.

How quickly can I be seen?

We will always try to offer an appointment on the same day or at least within 24 hours.

How long does a session last?

Sessions are generally 30 minutes long though it is a good idea to allow 40 minutes for your first appointment. Some appointments require 60 minutes, you will be told this at time of booking.

What is the story with parking?

There is ample pay and display outside the clinic. Pay and display operates from 0800-1830 Monday-Friday. The pay machines are available at either end of the road and around the corner from the clinic on Elgin road.

What should I wear?

The Physiotherapist will need to see the affected body part, for the lower limbs bring shorts. For your back you need to undress to your underwear. We keep some shorts in the clinic for patients.